Walk into a flawless home — every week — without lifting a finger, hiring a housekeeper, or worrying about a thing.
The same vetted team. A guaranteed standard. Materials, scheduling, linen, guest turnovers — handled. If a single session isn't right, flag it within 24 hours and we re-do it free or credit it back.
What's inside every package
The full Neatly stack — what most homes pay for piece by piece, bundled into one monthly price.
A vetted, trained, same-faces team every visit
1,800No agency roulette. The same people learn your home.
All eco-conscious products & equipment
320Vacuum, mop, microfibre, kitchen & bathroom range — supplied.
Hotel-grade linen & towel laundry program
600Crisp, pressed, folded — never a wrinkled sheet.
Owner portal — schedule, photos & checklists
240Live visibility. Approve, reschedule or pause in two taps.
24/7 concierge line for owners & guests
480Real humans. Real fast. Real accountability.
Maintenance triage — handyman, AC, plumbing
360We see it, we fix it, you approve the cost. Done.
Quarterly deep clean & furnishing care audit
900Your home doesn't drift — it gets better every quarter.
Full insurance & background-checked staff
300Peace of mind, baked in.
Total stack value
Yours from a single monthly price below.
For residences
Hire a full-time housekeeper for the price of one weekend out.
A part-time live-out housekeeper in the UAE runs AED 3,500–4,500/month — before visa, materials, sick days or sudden replacements. Neatly is fixed, insured, materials-included, and shows up the same day if anything's off.
- Pick your layout & rhythm — see your real price in 5 seconds
- Spotless Session Guarantee — re-do or credit back, per session
- Pause, swap, or cancel any time — no contract
1 · Choose your layout
2 · Choose your rhythm
3 · You are
Done-For-You · Materials included
You unlock the door. We handle the rest — products, vacuum, microfibre, the team. You never run out, never restock, never think about it.
New client · 10% off
vs. 4,000/ month for a part-time housekeeper
- All cleaning products & equipment supplied
- Same vetted, trained cleaning team each visit
- Eco-conscious products & method
- Live schedule via your owner portal
- Pause, swap or cancel anytime
- BONUS: First visit deep-clean — free (worth AED 450)
Spotless Session Guarantee
Not happy with a specific session? Flag it within 24 hours and we'll re-do that visit free — or credit it back to your wallet. Per session, not per month.
No card required to confirm · Setup in under 5 minutes
Done-With-You · Materials excluded
You already love what's under your sink? We'll use it. Same team, same standard, same guarantee — only the products change.
New client · 10% off
- You supply the cleaning products & equipment
- Same vetted, trained cleaning team each visit
- Eco-conscious products & method
- Live schedule via your owner portal
- Pause, swap or cancel anytime
Same Spotless Session Guarantee
Flag a specific session within 24 hours — we re-do it free or credit it back.
For holiday homes
Earn more from your home. Touch it less.
Owners on Neatly average +18% review scores and +22% repeat-guest rate in their first 90 days — because guests notice the details. Pick a tier below or let us audit your listing free.
- 5-Star Turnover Guarantee — sub-4★ cleanliness review = free turnover
- We pay the laundry, products, restocks. No hidden invoices.
- Cancel any month — no setup fees, no exit fees.
Funded credit balance
Top up your portal wallet. Every service — turnover, linen, deep clean, furnishing, maintenance triage — auto-deducts from the balance.
Fixed credits per service
Each unit layout has a fixed credit cost, and each service type has a fixed credit cost. Combine the two and you know exactly what every job will draw from your balance.
Valid for 6 months
Credits stay live for 6 months from purchase or until the balance is fully used — whichever comes first.
Choose your client status
1–2 units · Try us first
Starter
Your first experience with Neatly — no long commitment, no risk.
20 credits funded into your portal wallet
- Credits spend across all cleaning & linen services
- Basic portal access — wallet balance & booking
- WhatsApp group updates after each session
- Business hours support — 9AM to 5PM, 7 days
- Standard 24-hour booking notice
5-Star Guarantee not included
Upgrade to Boutique or above to activate the cleanliness guarantee on every turnover.
1–5 units
Boutique
A small portfolio, hotel-grade in every detail.
50 credits funded into your portal wallet
- Credits spend across all cleaning, linen & furnishing services
- Neatly Portal — live wallet balance & session history
- After-session photo report for every turnover
- Maintenance issue flagging during every session
- Email & WhatsApp response within 4 hours
Renewal bonus
+1 credit on every renewal until Loyalty
Referral bonus
+3 credits when you refer a new client
On the house
1 complimentary balcony deep clean per 6-month cycle
5-Star Turnover Guarantee
Guest cleanliness below 4 stars? That session's credits are returned to your wallet.
5–10 units
Collection
An active portfolio that runs hands-off, month after month.
120 credits funded into your portal wallet
- Everything in Boutique, plus:
- 24/7 guest & owner WhatsApp support line
- Email & WhatsApp response within 2 hours
- Monthly portfolio summary report — sessions, credits, issues
- Fast-track booking — 12-hour notice accepted
- Priority scheduling — your units before non-priority clients
Renewal bonus
+2 credits on every renewal until Loyalty
Referral bonus
+5 credits when you refer a new client
On the house
2 complimentary furnishing care sessions per 6-month cycle
5-Star Turnover Guarantee
Guest cleanliness below 4 stars? That session's credits are returned to your wallet.
10–30 units
Estate
A serious portfolio with the operations to match.
200 credits funded into your portal wallet
- Everything in Collection, plus:
- Dedicated account manager — single point of contact
- 24/7 direct line to your account manager
- Weekly portfolio performance report with credit-burn analysis
- VIP fast-track — same-day booking subject to availability
- Top-priority scheduling across your entire portfolio
- Quarterly deep-clean audit — one unit inspected & reported
Renewal bonus
+3 credits on every renewal until Loyalty
Referral bonus
+10 credits when you refer a new client
5-Star Turnover Guarantee
Guest cleanliness below 4 stars? That session's credits are returned to your wallet.
How credits are spent. Each unit layout (studio, 1BR, 2BR, villa…) has a fixed credit cost, and each service type (turnover, linen change, deep clean, furnishing care, maintenance triage…) has a fixed credit cost too. Every booking deducts the combined amount automatically from your wallet.
To see the full credit table for every layout and every service, reach out to us — or you'll get the entire breakdown the moment you subscribe to a package and join your client portal.
More than 30 units
Bespoke credit model — built around your portfolio.
Larger portfolios get a dedicated portfolio manager, custom credit rates, branded welcome curation and quarterly owner statements. Let's design the model together.
Validity. Every package is valid for 6 months from purchase or until the credit balance is fully utilised — whichever comes first. Unused credits expire at the 6-month mark.
Renewal bonus. Renew before your 6 months end and we add +1 / +2 / +3 bonus credits (Boutique / Collection / Estate) to every renewal — until you cross the 6 consecutive-month mark and unlock full Neatly Loyalty pricing.
Referral bonus. Refer a new client and we credit your wallet with +3 / +5 / +10 bonus credits (Boutique / Collection / Estate) the moment they activate their first package.
Furnishing services · Add-on
Specialist deep care for the pieces your routine doesn't touch.
Carpets, mattresses, sofas and balconies need machines and chemistry that go beyond regular housekeeping. Available as one-off bookings to both residential and holiday home clients — and free for Loyalty members on every renewal cycle.
Carpet care
Hot-water extraction and stain treatment that lifts dust, allergens and traffic marks — restoring colour and fibre.
/ room
Mattress care
Deep vacuum, sanitisation and stain treatment of the surface most people never clean. Eco-safe, dries in hours.
/ mattress
Sofa care
Upholstery shampoo, fibre lift and odour neutralisation for fabric and microfibre sofas, armchairs and ottomans.
/ seat
Balcony care
Pressure wash, glass polish, railing detail and tile degrease — bringing outdoor space back to guest-ready.
/ balcony
Final quote depends on size, condition and access. Bundle two or more services in one visit for 10% off.
Client feedback · Google reviews
Rated 4.9 on Google. Earned one home at a time.
Real reviews from residents and Airbnb hosts across Dubai who let us into their most valuable spaces — and kept us there.
28 Google reviews
"Since working with Neatly, I didn't even have one bad experience. They are always on time, the service quality is very high. The team — especially operations manager Sarah — does the absolute best to accommodate every need. Would highly recommend. Thanks Neatly, you are the best!"
"I am very glad to have found Neatly and can definitely recommend them to anyone looking for someone reliable to take care of their Holiday Home in Dubai. They leave the place perfectly ready for new guests — all of whom have left 5-star reviews so far. Neatly really feels more like a partner than a cleaning company."
"I am extremely satisfied with the cleaning service provided. The entire team is incredibly supportive and dedicated to their work. I've been collaborating with them for several months now, and their professionalism consistently exceeds my expectations. Highly recommend!"
"By far the best cleaning company. We love to work with them — reliable, transparent, the cleaning is always amazing and nice. Professional mentality and attitude. HIGHLY recommend them."
"I have tried different cleaning companies in Dubai and it's hard to find helpers who clean thoroughly — and more importantly a company that cares about its employees. Neatly is offering something truly different. Maria and Jin do a great job every single time they come to my house."
"I cannot fault this service at all! They were timely, professional and really good value. My carpet feels brand new and the ladies worked incredibly hard. Would recommend this company. Thank you so much NEATLY — definitely lives up to the name."
The Neatly Loyalty Ladder
The longer you stay, the more your home gets — for less.
We don't bribe new clients with discounts the day-ones never see. Every Neatly client moves up the ladder. Stay with us and the rewards compound.
Rung 01
Welcome
−10% off month one
Applied automatically on your first monthly package. So you can try us with almost zero risk.
Rung 02
Returning
−5% every month
Come back after any pause and lock in 5% off — for as long as you stay subscribed.
Rung 03 — top
Loyalty
−10% + 1 free service
Unlocked after 6 consecutive months on a monthly package — no pauses, no skipped months. From month 7 onward you earn an extra 5% on top of returning (10% total) plus one furnishing care service of your choice, free, every renewal cycle.
FAQ
What owners ask before signing on.
What's included in a Neatly holiday home package?+
Calendar-synced turnover cleans, hotel-grade linen on a fresh-set rotation, restock of toiletries and consumables, photo handover reports, and concierge-on-call. Maintenance and furnishing services can be added on credits.
How do credit hours work?+
Each package includes a monthly bank of cleaner-hours. Hours roll over for one month. You can spend them on standard cleans, deep cleans, restocks, laundry runs or maintenance call-outs — whatever the home needs that month.
Is there a minimum contract or lock-in?+
No long lock-in. Packages are billed monthly and can be paused, swapped or cancelled directly in your owner portal.
What's the difference between residential and holiday home packages?+
Residential is built around a steady rhythm for the home you live in — same team, same day, no calendar sync. Holiday home is built around guest turnovers, with iCal sync, linen rotation, restock and concierge included.
What does the Neatly Loyalty programme give me?+
From your second renewal you start climbing rungs that lock in lower per-hour rates, free furnishing services and priority scheduling. Once you reach Rung 03 your rate is locked even if our public prices rise.
Do you charge extra for materials and equipment?+
Materials, equipment and eco-conscious products are included by default in every package. You only pay extra if you want premium consumables (e.g. branded amenities) or specialist treatments outside the standard scope.
What's the Spotless Session Guarantee?+
If you're not happy with a specific session, flag it within 24 hours and we'll re-do that visit free — or credit it back to your wallet. The guarantee applies per session, so an off day never becomes a lost month.
Which areas of Dubai do you cover?+
Palm Jumeirah, Downtown, Marina/JBR, Business Bay, Arabian Ranches, JVC and the surrounding communities. See our area pages for community-specific availability.
Decide in your own time. Or in 24 hours.
Walk your home with us — free. Get a tailored plan in 24 hours.
No card. No commitment. If we can't make your home noticeably better in the first 30 days, you don't pay a dirham. The risk is entirely on us.