Concierge · On-call hospitality
Your guest landed. Your AC just broke. Who do they call? Us.
Your guest is at the door at midnight. The smart lock isn't working. You're in another timezone. This is the moment that turns a 5-star review into a 1-star horror story — unless someone is on call. That's us. Discreet, professional, fast. One number for guests, owners and property managers. 24/7.
What's included.
Guest check-in & welcome
On-site greeting, key handover, property orientation. First impression handled like a 5-star property.
24/7 guest hotline
One number guests can call for anything — lockouts, AC, WiFi, recommendations. Answered in seconds.
Urgent maintenance coordination
AC failure, plumbing leak, lockout — dispatched and resolved without you waking up to the message.
Late-night lockouts
Smart lock down? Locksmith dispatched and on-site fast. Guest in the apartment, not in a corridor.
Property checks
Scheduled walk-throughs between guests with photo reports. Catch issues before the next check-in does.
Owner reporting
Every interaction logged. You wake up to a clean summary, not 14 missed calls and a panicked guest.
Included with management plans. Standalone retainers from AED 1,499/month. See full pricing on the Packages page.
Areas we serve in Dubai.
Same trained team, same standard, across every community we cover.
- Palm Jumeirah
- Downtown Dubai
- Dubai Marina & JBR
- Business Bay
- Arabian Ranches
- Jumeirah Village Circle
- Jumeirah Lake Towers
- Dubai Hills Estate
- Emirates Hills
- The Meadows
- The Springs
- DAMAC Hills
- Mirdif
- Al Barsha
- Umm Suqeim
- City Walk
- Motor City
- Mudon
- Al Furjan
- Tilal Al Ghaf
- Town Square
- Al Jaddaf
- Dubai Creek Harbour
- MBR District One
- Meydan
- Emaar Beachfront
Common questions
Is the hotline really 24/7?+
Yes. Live human, not a voicemail. Average response under 90 seconds, day or night.
Do you handle non-Neatly properties?+
Yes — standalone hospitality retainers available for owners using other cleaners or managing themselves.
What counts as 'urgent'?+
Anything affecting guest stay or property safety: lockouts, no AC, leaks, no power, security issues. Logged with photo proof and an owner summary.
How fast can someone be on-site?+
Most Dubai communities: 45–75 minutes around the clock. Critical situations dispatched immediately.
Ready when you are.
Tell us about your home and we'll come back with a tailored plan within one business day.